Frequently asked questions

Use the Book a Delivery page — it takes three quick steps: sender details, recipient and parcel information, then service level and payment. You'll receive an SMS confirmation with your tracking number immediately.

For Standard bookings, the courier arrives within your chosen 2-hour pickup window. Express pickups happen within 60 minutes, and Same-Day pickups are dispatched immediately.

Yes. During booking, choose any pickup date and time up to 14 days in advance.

We cannot carry cash, weapons, flammable liquids, illegal goods, or perishables without prior arrangement. Contact us if you're unsure about an item.

Enter your AWB tracking number (e.g. GBW-2026-001234) on the Track Shipment page. You'll see every milestone with timestamps, plus an estimated delivery window once the parcel is out for delivery.

If the recipient is unreachable, we mark a failed attempt, notify both parties by SMS, and automatically schedule a re-attempt for the next business day. After two failed attempts, the parcel is returned to the sender.

Yes — opt in to SMS/email updates from the tracking page, or simply provide your phone number when booking and updates are sent automatically.

Price = base rate + zone surcharge (based on how many zones your parcel crosses) + weight surcharge (above 3 kg), multiplied by the service level factor. Use the quote calculator on the Pricing page for an instant estimate.

Cash on Pickup, Cash on Delivery, Interac e-Transfer, and online card payment. All prices are in Canadian dollars (CAD).

Yes. Businesses shipping 50+ parcels monthly get custom volume rates, consolidated invoicing, and a dedicated account manager. Submit a partnership enquiry on the Contact page.

Report it within 48 hours via the Contact page or your customer portal. Documented claims are resolved within 5 business days, with compensation up to the declared parcel value.

We respond to all enquiries within 2 business hours during working hours (Monday–Friday, 9 AM–5 PM Eastern Time).